FAQ

Find answers to our most frequently asked questions.

Find answers to our most frequently asked questions.

Shipping & returns

What if it doesn’t work for me?

At Arabian Fragrance ™, your satisfaction is our utmost priority. We stand behind the quality and effectiveness of our products, and we're confident they will exceed your expectations. That's why we offer a 7-day money-back guarantee – to give you the peace of mind you deserve when making a purchase from us.

How long does shipping take?

All our orders are beautifully prepared and shipped from South Africa .
Each package is handled with care to ensure it reaches you in perfect condition — a reflection of the quality and craftsmanship behind every fragrance.

Local Orders: Delivered within 2–5 working days.
International Orders: Arrive within 7–14 working days, depending on destination and customs.

Have further questions? Contact us

How much is shipping? Where do you ship to?

Enjoy complimentary delivery when you spend R1000 or more.
Shipping rate’s start from just R99, depending on your location — and yes, we proudly ship to over 20 countries worldwide

Can you source a product even if it’s not on your website?

Yes — with pleasure. If you have a specific fragrance, accessory or product in mind that you don’t see in our standard collection, simply send us your request. Our team will use our trusted network of suppliers and artisans to locate the item, verify its authenticity and arrange it for you. We’ll update you with availability, estimated lead time and any premium sourcing fee (if applicable).
Every item sourced in this way will meet the same high standards of quality, presentation and luxury delivery that define our brand.
Have further questions? Contact us

How can I track my order?

We will send you a tracking number to your email once your package has been shipped. Please track your order using our tracking page.

Will I pay customs?

In most cases, you will not be charged any customs fees. However, customs charges are out of our control and are dependent on the local government. If your order is subject to customs charges, you will be responsible to pay them.

Find answers about our products

Products Information

Where can I find more information?

Please visit our Customer Care page.
You’ll find everything you need to know about delivery times, tracking, guarantees, and support — all in one place.

If you still have questions, our team is just a message away 💬


Have further questions? Contact us

"Great quality stuff for everyone who is looking for new memorable scents! Customer support was super understanding when I ordered at the wrong address, and helped me replace it.Thanks,Arabian Fragrance! "

Sofia R. Alberta, Canada.